IP 216.194.167.35 in blacklist

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Anonymous
  • updated
  • Answered

Hello,

For a few days I am having difficulties with my emails that are returned or never reach the destination when I send emails from any account of the domain elitebrands.com.sv


The reason according to my ISP is because the IP of the inmotion server (216.194.167.35) is blacklisted.

I request your help to remove the IP from the blacklist

Thanks


Replies 1
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-1
IMH Support Agent 1
  • Answered

Hello,

Thank you for contacting us regarding a blacklisted mail IP address. We send mail via an Outgoing Email Filter (SpamExperts) that uses a pool of IPs used solely for mail. A failed email will be returned or "bounceback" when sending email, I then recommend forwarding this email to our Live Support team for review. This will provide specific evidence and help them resolve any issues with mail IP addresses.

Thank you,

John-Paul